You can make your booking online without being a registered customer (if you are only going to use our services once, this is your best option).
Registered customers can manage their bookings online and benefit from the following advantages:
- Various methods of payment.
- Monitoring your bookings from your individual area and having access to immediate confirmations.
- Rapid cancellation of bookings.
In short, obtain information on the status of your bookings in real time.
This option is ideal for frequent users, companies and travel agencies. In addition, there are a series of special conditions for duly accredited travel agencies.
We offer different types of payment:
- With credit card (acts as a guarantee).
- By transfer (if you are a registered user)..
- Direct debit (if you are a registered user).
- Via PayPal (if you have an account with this service).
Airport pick-up procedure
Madrid Barajas Airport
Once you have passed through customs and collected your luggage, call us on 900 713 583 for free (or on 91 747 75 70 from a mobile) and our staff shall provide you with the necessary instructions to contact your chauffeur.
In addition, should you have problems making this call upon your arrival at the airport, you can go to our offices located in the terminals.
View map of T1
View map of T2
View map of T4
If you do not arrive at the time agreed and have not contacted us, the service shall not be rendered but payment for the service shall be collected.
Barcelona El Prat Airport
Once you have passed through customs and collected your luggage, call us on 902 15 16 54 and our staff shall provide you with the necessary instructions to contact your chauffeur.
If you do not arrive at the time agreed and have not contacted us, you shall be charged for the full price of the service.
Hotel or residence pick-up procedure
Client must be ready at the hotel reception or at the entrance of their residence at the agreed pick-up time, as our vehicles can not wait for more than a short period of time.
In the event that you are not available at the agreed pick-up location and time, and you did not furnish prior notice to this effect, the total service cost would be charged directly to your account.
In case of doubts, or you require making adjustments regarding your reservations, please contact us directly on our telephone number + (34) 902 15 16 54, or send us an email to the following email addresses; traficoam@aerocity.com and reservas01@aerocity.com.
Pick-up procedures from train or bus stations
Madrid
Train Stations
ATOCHA:
MEETING POINT: The pick-up location for Aerocity is at the entrance of “NH SUR Hotel”, situated at Paseo de la Infanta Isabel 9, Code Post 28014, Madrid. Our drivers will conspicuously display a sign with client’s name boldly Inscribed.
CHAMARTÍN:
MEETING POINT: The pick-up point for Aero City is at the entrance of “HUSA CHAMARTIN HOTEL”, on Calle Agustín de Foxa S/N, situated 50 meters to the right while leaving the central station. Our drivers will conspicuously display a sign with client’s name boldly Inscribed.
Bus Stations
MENDEZ ALVARO BUS STATION:
MEETING POINT: Aerocity’s pick-up point is situated towards the exit point, which is in the direction of Calle Mendez Alvaro; the municipal transport service bus stop. Our drivers will conspicuously display a sign with client’s name boldly Inscribed.
AVENIDA DE AMERICA STATION:
MEETING POINT: Aerocity’s pick-up point is situated at the entrance of “CAFETARIA HONTANARES” located immediately outside the station. Our drivers will conspicuously display a sign with client’s name boldly Inscribed.
Barcelona
PORT OF BARCELONA:
MEETING POINT: Immediately passengers have disembarked from the ship, they are advised to move in the direction of the meeting point situated in front of a Coffee shop on Terminal B. Our drivers will conspicuously display a sign with client’s name boldly Inscribed.
BARCELONA SANTS TRAIN SATION:
MEETING POINT: The meeting point is situated at the entrance of McDonalds fast foods place; in Paisos Catalans Plaza, S/N, Barcelona Sants Central Station. Our drivers will conspicuously display a sign with client’s name boldly Inscribed.
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